Privacy Policy

Last Updated: March 15, 2025

Introduction

travionelquis ("we," "our," or "us") operates the travionelquis.sbs website and provides motion graphics education services. We respect your privacy and are committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and other applicable Australian privacy laws.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, engage with our services, or interact with us. Please read this policy carefully to understand our practices regarding your personal data.

Information We Collect

Personal Information

We may collect the following types of personal information:

Name and contact details (email address, phone number, postal address)
Educational background and professional experience
Payment information and billing details
Course preferences and learning objectives
Communications with our support team
Technical information about your device and internet connection

Usage Data and Analytics

We automatically collect certain information when you use our website, including:

IP address and location data
Browser type and version
Pages visited and time spent on our site
Referring website or source
Device information and screen resolution

Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience on our website. You can control cookie settings through your browser preferences, though some features may not function properly if cookies are disabled.

How We Use Your Information

We use your personal information for the following purposes:

Purpose	Legal Basis
Providing educational services and course delivery	Contract performance
Processing payments and managing accounts	Contract performance
Communicating about courses, updates, and support	Legitimate interest
Improving our website and services	Legitimate interest
Marketing and promotional communications	Consent
Compliance with legal obligations	Legal obligation

Marketing Communications

We may send you marketing emails about new courses, industry insights, and special offers. You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly. We will always respect your communication preferences.

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website, conducting business, or serving our users. These providers are contractually obligated to maintain the confidentiality of your information and use it only for specified purposes.

Payment processors for secure transaction handling
Email service providers for communications
Cloud storage providers for data hosting
Analytics providers for website performance monitoring

Legal Requirements

We may disclose your information when required by law, court order, or other legal process, or when we believe disclosure is necessary to protect our rights, property, or safety, or that of others.

International Transfers: Some of our service providers may be located outside Australia. When we transfer your personal information overseas, we ensure appropriate safeguards are in place to protect your privacy in accordance with Australian privacy laws.

Your Rights and Choices

Under Australian privacy laws, you have several rights regarding your personal information:

Access and Correction

You have the right to request access to the personal information we hold about you and to request correction of any inaccurate or incomplete information. We will respond to your request within 30 days and provide access unless there are valid grounds for refusing the request.

Deletion and Restriction

You may request the deletion of your personal information in certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected. We will consider such requests in light of our legal and business obligations.

Complaint Process

If you have concerns about how we handle your personal information, you may lodge a complaint with us. We will investigate your complaint promptly and provide a response within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Data Security and Storage

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Security Measures

SSL encryption for data transmission
Secure servers with access controls and monitoring
Regular security assessments and updates
Employee training on privacy and security practices
Multi-factor authentication for administrative access

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Course-related information is typically retained for seven years after course completion for educational record purposes.

Data Breach Response: In the unlikely event of a data breach that may cause serious harm, we will notify affected individuals and the OAIC as required by law, typically within 72 hours of becoming aware of the breach.

Children's Privacy

Our services are designed for adults and are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can address the situation appropriately.

Third-Party Links and Services

Our website may contain links to third-party websites, services, or applications. This Privacy Policy does not apply to these external sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

Some third-party services we may use include social media platforms, video hosting services, and educational tools. When you interact with these services through our website, their respective privacy policies will govern the collection and use of your information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date at the top of this page.

For significant changes that may affect your rights or how we use your information, we may provide additional notice through email or prominent website notifications. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

travionelquis Privacy Officer
The University of Adelaide
Level 7/10 Pulteney St
Adelaide SA 5005, Australia

Phone: +61741535477
Email: info@travionelquis.sbs

We are committed to addressing your privacy concerns promptly and will respond to all inquiries within 30 days.